Frequenty Asked Questions
Q. How can a customer order the product online?
A. At www.Nutricarezone.com, we offers the best and selected range of Protein & Diet Supplements, Fitness Equipments and Accessories etc. And it is really very simple to purchase our premium products, and that too online. You just had to choose and select the product which you need to order and by clicking on the Add-To-Cart button you will be simple redirected to our website cart. In the Cart you will be asked to carry on the further purchase or to opt for an Express Check-out. After completing your purchase just go for final Check-out, and you had to provide your personal and shipping address details. After providing the required details you will again find two options, whether to Pay Online or Cash on Delivery. In case you are going for Online purchase, you will be redirected to the payment gateway where you can complete you order by making the payment electronically by your choice, or you can opt for Cash on Delivery.
Q.What is the use of My Account or Sign-Up?
We had made it really very easier for our clients to come back on our website again and again to enjoy the incredible range of products by Nutricarezone. It will take very first time to create your account on our website, with the help of which you can purchase our products online, every time, without any hassle of providing your personal or shipping details again and again. Not only this, with the help of your Account you can easily view you purchase history and of course your current order status anytime.
Q. Whether it is possible for a Customer to Order a product which is 'Out of Stock'?
First of all we try our level best to keep our entire range of products available for ever. But unfortunately, sometimes conditions may arise when any product may remain Out of Stock due to higher market demand. In such conditions, the particular product displays an Out of Stock icon instead of Add-to-Cart button, which means it can’t be sold right now or the customer can’t make the payment for such item. If a Customer is interested to buy such a product, he can notify us by phone or mail and we will update and inform him as soon as it becomes available in stock.
Q. Is there any Hidden Cost or Extra Charges while making a purchase from Nutricarezone.com?
Just don’t worry, we are relationship cum business oriented organization, there are not at all any extra charges, or a single penny difference in the product cost reflecting on our website. All of the rates integrated in our website are including with all the applicable taxes or which is the net final payment that you had to make. Not just off : We Offer “Free Home Delivery”.
Q. How can a Customer check the actual status of his placed order?
As soon as you place and confirm an order to us, you simply receive the confirmation of your order on your Email ID or Phone, which includes your Payment Confirmation, Order ID, Transaction ID and Estimated Date of Delivery. If you miss that, simply login to your account on our website, and all your order details will be there waiting for you.
Q. How the Customers gets information about his/her Order Confirmation?
: By the end of your successful payment or payment process towards the Payment Gateway, you will simply receive a final confirmation that your transaction is successfully processed. And you will receive the complete details regarding you payment transaction on your registered email address followed by an SMS alert at your registered contact/mobile number.
Q. How can a Customer cancel his processed order?
Although a fully and finally processed order can’t be cancelled, but if some disturbing conditions arises with the customer, he/she can simply call us or mail us reflecting the the genuine and proper reason carrying to cancellation.
Q. Modes of Payments to pay Nutricarezone?
To make your purchase more user friendly and convenient, we offer multiple modes of order payment, which diversely includes :- Payment via Debit Card- Payment via Credit Card- Payment via Internet Banking- Payment via Cash on Delivery
Q. Can a Customer save his Banking details on Nutricarezone payment gateway?
Although our Payment Gateway is highly trusted and well known over the global market, but Nutricarezone never advice any customer to save his or her banking details to any one in any means, if done so, the customer will be entirely responsible for the any consequences if arised.
Q. If a Customer doesn’t have any Bank Account/Card, Can purchase be made?
Yes of course, we offer “Cash on Delivery“ option with –NIL- shipping or transportation charges, just go for it.
Q. How Nutricarszone.com ship the Orders?
Most of the heavy items or goods like health equipments are shipped through ground couriers, while the other light items or products are shipped by flights. In our local areas like Delhi & NCR , we prefer our own delivery system : Nutricarezone-Delivery, and for others we take help of our Courier partners like FedEx and Bluedart. In few remote areas where courier services doesn’t work, we send the products through Indian Post.
Q. Does Nutricarezone.com ship it products in international market?
Yes of course, we are not limited to our local domestic market. We can ship our product to any location in the International area, depending upon the quantity and requirement
Q. What is the Product Delivery Time-Frame?
In the cities listed in the A1 and A2 metro city categories (like : Delhi-NCR, Mumbai, Chennai, Kolkata, Chandigarh, Pune and Hyderabad etc.), we can deliver the product in 2-3 Days Post-dispatch. For rest of the cities delivery time provided by us is 2-5 Days Post-dispatch. As talking about very remote areas, delivery may take up to 5-7 days Post-dispatch. This thing is also to be noticed that ground couriers take a little bit of extra time as compared to air couriers.
Q. How I can track my actual/current order status?
As soon as we ship any order, we update its complete details in the My Account section of our Nutricarezone.com website. By logging in to My Account section you can get the complete information regarding - Date of Dispatch, order ID, Courier Name & ID etc, which in turn helps you to track your order. On the other hand, same details are sent to you on your registered email ID too.
Q. How much time do you people take to dispatch an order?
Generally we dispatch your order the same day we receive it. If we receive any order after our warehouse or office timings, it is dispatched by very next day, but subject to Sundays or any public holidays. In other conditions, if a particular product is short in stock, or has to be obtained from any other third party, it may take 1-2 days more. If your order contains two or more products and condition arises with any one of them about out of stock, then we deliver the order in parts. We dispatch the available items the same day, and awaited, as soon as we receive. But don’t worry, we remain in touch with our customers on each and every step via phone and mail from receiving the order to the delivery of product.
Q. Is there any delivery charges while ordering a product to Nutricarezone.com?
No, not at all, we deliver our products to your doorstep absolutely free of shipping charges.But on the other hand, any state taxes or fees may be applicable depending upon the area of delivery, volume and nature of order etc..